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The B2B Marketing Awards are owned and operated by B2B Marketing, and designed to recognise excellence in the long-ignored field of business-to-business marketing.
Spira provided Sodexo Prestige with its AI Email Marketing Solution and support which helped deliver the award winning email campaign:
Initially a series of emails were sent to the six data cells, all with tailored tone and copy,relevant to that cell. Each email send used 4 subject lines (a/b/c/d split test), to ensure the best performing was seen by the majority of recipients. The prospect journey had been mapped to deliver different relevant follow-up email messages, based on the click-activity data (opens, clicks) of the recipient. The campaign ran through Feb-Apr 2010, and a final email was sent, timed to arrive the day after the conclusion of The Masters 2010 golf tournament in April.
In parallel, this click-activity was sent in real time to the outbound telemarketing team who then targeted the recipients who had opened and clicked on the emails, allowing them to follow up. This allowed them to target their opening conversations based on the pages the recipient had been reading. A clear briefing to telesales ensured that this was done using the right tone of voice and not in a "big brother" way.
The final direct mail budget did not allow for marketing material to be sent to everyone, so we selected respondents that had shown the highest level of engagement, without making a purchase, and mapped out a mirror group that reflected the same attributes as group 1, but had lower engagement levels.
Businesses located very close to St Andrews would be encouraged to support their "Local event", other Edinburgh and Scottish located businesses would be encouraged to attend a traditional "Scottish" event whereas those located in the North West of England would be sent a message emphasising that St Andrews is still "Within easy reach" of them, as drive-time analysis had been performed, targeting those within 45 minutes of Manchester and Leeds Bradford airports; both of which fly to the nearest airport to St. Andrews, Edinburgh.
The messaging also varied between the two different job title selections. MD's and FD's etc (Cell A) would be encouraged to see the financial benefits to their businesses of entertaining clients at such events, whereas those being sent to the non-budgetary holding titles (Cell B) would carry a more personal message.
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